FREQUENTLY ASKED QUESTIONS

How does the order process work?

When you see an item you would like enter the quantity and click on the "add to basket" button. This places the item in an electronic shopping basket. You can check to see what you have placed in your shopping basket at any time simply by clicking on the "shopping basket" button at the top of the page.
After you've finished shopping, select "checkout" at the top of the page.

Next, you are shown your order and asked to fill in your shipping and billing information. When you are finished click the "continue" button.

The next page will show you the shipping and billing information you entered as well as the items you are ordering. On this page you are able to enter and redeem a coupon if you have one .You are also asked to select your method of shipping and payment type. Once you have finished click the "continue" button.

The next page is the final page. Here you will verify that all information is correct and enter your credit card number. When you have finished click the "continue" Button

Your order will then be processed (this may take a minute of so). When processing is finished you will be given an order number and your invoice will be e-mailed to you

If you would like to contact us concerning your order you can do so by replying to the confirmation e-mail or sending an e-mail to info@cooyah.com

How does the shopping cart work?

Once you have selected the "add to basket" button next to any product that product is placed in an electronic shopping basket. You can check the contents of your shopping basket at any time simply by clicking on the shopping basket at the top of the page. If there is a product you would like to remove from your shopping basket simply click the remove button next to the item.

Are credit card transactions on Cooyah.com safe?

Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Cooyah's server uses Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser so that only Cooyah can read a buyer's personal information.

When are credit cards charged for an order?

Credit cards are charged at the time the order is placed. If there is any problem with the credit card that is used or the information was entered incorrectly you will be told that we are unable to authorize payment. You can then either enter a new credit card or make sure the information was entered correctly. If the credit card is still unable to be processed please contact your credit card company.

Does Cooyah.com charge sales tax?

State laws require a Florida-based business to collect sales tax on orders shipped to Florida addresses. In our case, the amount of sales tax collected is based on the tax rate for the City of Commerce, Florida. We are currently not required to collect sales tax on orders shipped to residents of any other states.